We, at our website, portal, or software, believe in being open, clear, and honest about how we collect, use, and share the personal information of our users. By ‘personal information’ we refer to any information which can help to identify a person, either on its own or in combination with other data. We shall not use your personal information for any other purposes other than those outlined in this Privacy Policy and we are dedicated to safeguarding all our users’ data. By using our website, portal, or software you agree to this Privacy Policy and its terms.
TYPES OF PERSONAL INFORMATION WE COLLECT
Our website, portal, or software may collect the following types of personal data for a range of purposes:
PERSONAL INFORMATION YOU PROVIDE
To allow the government to make a decision on whether to approve or deny a visa application, it is necessary for us to collect a range of personal information to pass to the authorities. Applicants provide us with this data by entering it on an online form. The types of personal information we collect include the users’ full name, address, date of birth, travel plans (such as addresses, dates, and times), and passport details. We also collect certain types of information which is considered to be highly-sensitive such as gender, ethnicity, religion and beliefs, health, sexual health, criminal record, family background, and genetic information.
REQUESTED DOCUMENTATION
We sometimes request documentation which is necessary to process visa applications. The types of documents we request include IDs, passports, resident cards, birth certificates, bank statements, letters of invitation, and parental authorization letters (in relation to minors).
DEVICE INFORMATION
We collect information about the devices people use to connect to our website, portal, or software including laptops, mobiles, and tablets. We collect information such as IP addresses, browser and operating systems, and geographical locations. We also collect data regarding the habits and preferences of our users, such as how long they spend on and how often they visit.
HOW YOUR PERSONAL INFORMATION IS USED
We use the information we collect in different ways connected to the specialized services we offer. Users’ information may be used for the following purposes:
TO PROCESS YOUR VISA APPLICATION, DOCUMENT PROCESS / ETA DOCUMENTS
We use the personal information which applicants provide on our online form to process their visa applications. The information provided is shared with the relevant authorities so they can grant or deny the visa request.
TO COMMUNICATE WITH YOU
We use the information we collect to communicate with you effectively. We use your data to respond to your emails, deal with your requests, answer your questions, and to email notifications about the statuses of visa applications.
TO IMPROVE THIS WEBSITE AND OUR SERVICES
We use various programs to analyze the information we collect in order to improve the overall experience for our web users. We use the information to improve both the services we offer and our website.
TO COMPLY WITH THE LAW
Our website, portal, or software may need to share users’ personal information to comply with various laws and regulations. This may occur during legal proceedings, investigations, or audits.
OTHER PURPOSES
Your data may be used for other reasons such as verifying compliance with our Terms and Conditions and Cookie Policy, improving security measures, or helping to prevent fraudulent activity.
HOW YOUR PERSONAL INFORMATION IS SHARED
We do not share your personal information with third parties except in the following circumstances:
WITH GOVERNMENTS
We share the information you enter on the online application and the documentation you provide with the government so they can process your visa request. The government needs this information to either approve or deny your visa application.
WITH THIRD-PARTY SERVICE PROVIDERS
Our website, portal, or software uses third-party service providers to carry out specific tasks. These types of services include: processing credit or debit card payments, providing advertisements, sending and receiving emails, and analyzing information such as user habits and preferences. We only share the information which is necessary for the service providers to carry out their functions.
WITH OUR AFFILIATE COMPANIES
We are a global business which operates in a number of countries and we work in collaboration with a number of affiliate companies. We share information with our affiliate companies and we may transfer data between our own internal offices.
FOR LEGAL PURPOSES
When we are required to do so by laws or regulations, which may exist within or outside the user’s country of residence, we may disclose personal information to relevant authorities. Our website, portal, or software may need to disclose personal information in the following circumstances: to comply with legal processes, to respond to requests from public authorities and officials, to enforce our Terms and Conditions or policies, to protect our operations and those of our affiliates, to protect our privacy, rights, or safety, to enable us to pursue legal remedies, or to limit the civil damages we may incur.
MANAGING AND DELETING YOUR PERSONAL INFORMATION
You can contact us any time to request the deletion of your personal information. You can also request an electronic copy of all the personal information we have collected about you.
SECURITY AND RETENTION OF PERSONAL DATA
Personal information is stored using servers which are protected by passwords, firewalls, and physical security. We use high-security protocols to prevent the loss, theft, misuse, and alteration of personal data. Personal data is kept for a period of three years, after which it is deleted automatically. Data retention procedures ensure that we comply with relevant laws and regulations. Users acknowledge that it is not the responsibility of our website, portal, or software to guarantee the security of information when they send it via the internet.
AMENDMENTS TO THIS PRIVACY POLICY
Our website, portal, or software reserves the right to make changes to this Privacy Policy without giving users prior notification. Any changes to this Privacy Policy will come into effect from the moment they are published. It is the user’s responsibility to ensure that he or she is informed of the terms of the Privacy Policy at the moment of purchasing services or products from our website, portal, or software.
THIRD-PARTY WEBSITES
Our website, portal, or software may contain links to third-party websites which are not operated by us. We are not responsible for the privacy policies or any other practices of any linked third-party websites. We recommend that you carefully review the privacy policies of all third-party sites before you disclose any personal information.
CHILDREN’S DATA
As we specify in our Terms and Conditions, parents and guardians give their consent for us to collect and use the data of minors by providing their data on the online form. We only collect and use the data of children to process visa applications and provide related services.
WHO WE ARE AND HOW YOU CAN CONTACT US
Our website, portal, or software belongs to AZE Group, a private company which offers specialized online visa application / ETA / Travel documents process services and support. We help travelers obtain visas, ETA / Travel documents form and process services from governments by providing expert help, guidance, and assistance. Our Customer Service Team at our website, portal, or software can respond to any questions you may have about applying online for a visa through our website. They are available 24/7, 365 days a year (almost all cases).
REFLECTING LAW OF JURISDICTION
We abide by the laws of Azerbaijan.